Store Policies
Refund & Return Policy
Effective Date: June 14, 2026
So you bought some sweet ALW gear and something went sideways? First off — thank you for spending your hard-earned cash on a band that no one has ever heard of. You rule. Now for the slightly less rock 'n' roll part: nearly everything in our store is made-to-order and printed just for you, which means there's no dusty warehouse of spare shirts to swap from. That changes how refunds and returns work around here, so give this a quick read before you click buy. We'll keep the legal stuff as painless as humanly possible.
1. Made-to-Order Items
Because each physical item is produced on demand, all sales are generally final unless the item arrives damaged, defective, or incorrect. This is standard practice for print-on-demand merchandise and allows us to keep our store running with minimal overhead.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, misprinted, defective, or is not the item you ordered, we will make it right. Please contact us within 30 days of delivery and include:
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Your order number
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A clear photo of the issue (and the shipping label, if available)
Once verified, we will arrange a free replacement or a full refund to your original payment method. You do not need to return the item unless we specifically request it.
3. Sizing
Apparel follows standard print-on-demand sizing. Please review the size chart provided on each product page before ordering. Because items are made to order, we are unable to accept returns or exchanges for incorrectly selected sizes.
4. Digital Downloads
Digital products, including music and other downloadable files, are non-refundable once the download has been initiated or completed. If a file is corrupted or fails to download, please contact us and we will promptly provide a working copy.
5. Lost or Undelivered Packages
If tracking indicates your package was delivered but you have not received it, or if a package appears lost in transit, please contact us. We will work with the shipping and fulfillment provider to locate your order and resolve the issue on a case-by-case basis.
6. Refund Processing
Approved refunds are issued to your original payment method. Please allow several business days for your bank or card provider to post the refund, as processing times are outside of our control.
7. How to Contact Us
For any refund or return request, please reach out through our Contact Us page with your order details.
At the end of the day, we're a punk band that wants you rocking our gear — not arguing with us about it. If something's wrong, give us a shout and we'll do our best to fix it. And that was that.
Shipping Policy
Now that you've braved the refund fine print, here's how your gear actually makes its way to your door. Spoiler: we do not yet operate a fleet of punk rock delivery vans.
1. Where We Ship
We currently ship within the United States only.
2. Digital Downloads
Digital products are delivered electronically immediately after purchase — no shipping time, cost, or carrier pigeons required.
3. Processing & Production Time
Because every physical item is made to order, please allow approximately 2–5 business days for production before your order ships, plus standard transit time.
4. Shipping Costs & Tracking
Shipping options and costs are calculated at checkout based on your address and the items ordered. Orders are produced and shipped through our fulfillment partners and may arrive in separate packages. A tracking number will be provided once your order ships.
5. Incorrect Addresses
Please double-check your shipping address at checkout. If a package is returned or lost due to an incorrect or incomplete address provided at checkout, we may be unable to offer a free replacement or refund.
6. Shipping Delays
Once an order is handed to the carrier, delivery timelines are beyond our control. We are not responsible for delays caused by carriers, weather, or customs. If something appears to have gone wrong, please contact us and we will help track it down.